Alternative Dispute Resolution

In accordance with Law No. 144/2015, of September 8, we inform our customers that, in the event of a consumer dispute, they may resort to an Alternative Dispute Resolution (ADR) entity that is legally authorized to operate in Portugal.

The updated list of ADR entities is available on the Consumer Portal at:

• https://www.consumidor.gov.pt

Quinta da Levada informs that, in case of dispute, the consumer may resort to the following ADR entity:

Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Loja 6, 4050-225 Porto

• Telephone: 225 508 349 / 225 029 791

• Email: cicap@cicap.pt

• Website: www.cicap.pt

Alternatively, you can use the European online dispute resolution (ODR) platform:

• https://ec.europa.eu/consumers/odr

• All prices are shown in euros (€) and include the applicable legal VAT rate.

• Shipping costs will be clearly indicated before order completion.

• Quinta da Levada reserves the right to change prices at any time. However, the price charged will be the one in effect at the time of purchase.

• Available payment methods: [Credit card, ATM, MB Way, bank transfer, etc.].